About EAP

Everyone encounters personal problems in life. Left unattended, these personal problems can become overwhelming to the point that they distract individuals from doing their best on and off the job. Career goals, family, and personal relationships can suffer as a result. By providing an Employee Assistance Program (EAP), employers can encourage associates and their families to seek help, at no cost.

Matrix EAP providers are doctorally trained (Ph.D./Psy.D.) and highly qualified to ensure that your employees receive the absolute best treatment possible for an array of difficulties including:

  • Stress or anxiety
  • Family or marital problems
  • Substance abuse
  • Grief and loss
  • Any other personal problems  

Privacy and Policy

Matrix understands that privacy is important to our patients. To guarantee absolute confidentiality, no information about an employee’s care is ever provided to an employer without written consent.

EAP sessions are also never billed to an employee’s health plan. We are deeply committed to improving the mental health of our patients and will exhaust all free EAP sessions before involving their health insurance.

Legal and Financial Assistance

For individuals dealing with legal or financial issues, our EAP offers expert legal and financial advice and resources over the phone at no cost.  

For legal advice, members are entitled to a free phone or face-to-face consultation with a 25% discount of attorney’s hourly rate on continued legal assistance.  Members are also entitled to a free phone consultation with a financial counselor.  These experts can assist with issues that include any of the following:

  • Family law
  • Housing
  • Criminal problems
  • Accidents and injuries
  • Wills
  • Estate planning
  • Traffic violations
  • Consumer problems
  • Credit problems
  • Debt and bankruptcy

Please call Matrix at 800-886-1171 for Legal or Financial consultations.

For more legal and financial resources visit Employee Resources.

Wellness Assistance

My Life Values is a Matrix online resource center that helps to connect employees with important family, health and leisure resources to enhance life quality. Some of the wellness offerings include: 

  • Childcare resources
  • Eldercare resources
  • Over one million work-life providers
  • Research and information
  • Caretaker resources
  • Online mortgage assistance
  • Shopping rewards and discounts via a national network of vendors.

You may also be interested in our Employee Resources.

Schedule with Matrix

Matrix makes scheduling a seamless process. Contact us at 800-886-1171 to speak with an experienced EAP intake coordinator, who will assist in placing employees and family members with a qualified psychologist at a convenient location.

  • Routine appointments will be scheduled within 72 hours.
  • Urgent requests are evaluated on a case-by-case basis and seen immediately.
  • 24/7 crisis counseling services are available by phone.
  • Individual needs are taken into consideration; our trained intake coordinators find provider referrals based on client's needs, preferences and proximity.

If you have a question for one of our psychologists, please click the link below to send a secure message. You will receive response within one business day. Please be sure to include your first and last name and EAP employer in the email.

...or call us at (614) 475-9500 or
(800) 886-1171