Privacy Policy

Matrix Psychological Services is committed to maintaining your trust, values your privacy and recognizes the sensitivity of your personal information. We work toward protecting the privacy of users of our website. We have carefully crafted this Privacy Policy to address concerns you might have, and to assure you that if you give us personal information, we will treat it carefully and appropriately. This Privacy Policy applies to the website available at www.matrixpsych.com and the mobile applications and websites where this Privacy Policy is posted (collectively, the “Sites”). This Privacy Policy does not pertain to information that is collected offline. BY USING THE SITES, YOU CONSENT TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND TO OUR PROCESSING OF PERSONAL INFORMATION FOR THE PURPOSES STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE SITES.

 
Basic Confidentiality Policy

Where personal information is required to use or interact with the Sites, it is our policy that this information – such as your name, or email address, or telephone number — is private and confidential. The personal information you provide to us is stored in a secure location, accessible only by appropriate staff, and is used for the purposes set forth in this policy, such as to reply to a question or to send requested materials.

 
Information Collected

We collect two types of information from visitors to the Sites: (1) Personal information; and (2) Non-Personal information, such as your IP address or cookies.

1. Personal information

"Personal information" is information that identifies you personally, such as your name, postal address, telephone number, or email address. Matrix Psychological Services collects and stores the personal information that you have provided to us. Here are some examples of manners in which we may collect your personal information on the Sites:

  • We may collect your first and last name, email address, phone and employer when you submit an Ask-a-Doc (secure email)
  • We may collect your first and last name, email address, phone and employer if you contact us with a question;
  • We may collect your device ID number when you interact with the Sites using a mobile device.

The above list provides an example of the personal information that may be collected from you on the Sites. If you do not want Matrix Psychological Services to collect your personal information, please do not provide it to us.

2. Non-Personal information

“Non-Personal information” can be technical information or it can be demographic information, such as your age, gender, ZIP code or other geolocation data, or interests. Non-personal information does NOT identify you personally. Here are some examples of the non-personal information that is collected via the Sites and a description of how this information is used:

  • Internet Protocol (IP) address — Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the webpages you view. We use this information to deliver our webpages to you upon request, to tailor our Sites to the interests of our users and to measure traffic within our Sites.
  • Cookies — websites use "cookies" to improve functionality and usability. We use this information for planning, tracking and to improve the technical functions of our sites and products. By using our products and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

 

 

About Cookies

Cookies are text files sent by Web servers to Web browsers and are stored on the user’s computer or mobile device. If the browser is loading a page and the server requests the information stored in the cookie, the cookie is sent back to the server.

Cookies contain data about the user’s activities on the website, and can be used by Web servers to identify and track users as they navigate different pages on a website, and to identify users returning to a website.

Cookies may be either "persistent" or "session" cookies. A persistent cookie will remain valid until its set expiration date (unless deleted by the user). A session cookie will expire at the end of the user session, when the Web browser is closed.

 

How Matrix Psychological Services uses cookies

Cookies do not contain any information that personally identifies the user, but information that we store about the user may be linked by us to the information stored in and obtained from cookies.

Matrix Psychological Services websites use the information we obtain from people’s use of our website through cookies for the following purposes:

  • To recognize the user’s computer when the user visits the website.
  • To track some user actions during website navigation.
  • To improve the website’s usability.
  • To analyze the use of the website.
  • To administer the website.
  • To report click-through data to our advertisers.

 

 

Third-party cookies

When users visit Matrix websites third-party cookies may be sent to their computers by Matrix’s service providers.

They may use the information obtained from these cookies:

  • To track users browsing 
  • To build profiles of users’ Web surfing.

 

 

Blocking cookies

Most browsers allow users to refuse to accept cookies.

  • In Internet Explorer, you can refuse all cookies by clicking "Tools," "Internet Options," "Privacy," and selecting "Block all cookies" using the sliding selector.
  • In Firefox, you can block all cookies by clicking "Tools," "Options," and un-checking "Accept cookies from sites" in the "Privacy" box.
  • In Google Chrome, you can adjust your cookie permissions by clicking "Options," "Under the hood" and Content Settings in the "Privacy" section. Click on the Cookies tab in the Content Settings.
  • In Safari, you can block cookies by clicking “Preferences,” selecting the “Privacy” tab and “Block cookies.”

 

Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you may not be able to log on, access content or use search functions, for example.

 

Deleting cookies

Users can also delete cookies already stored on their computers:

  • In Internet Explorer, you must manually delete cookie files.
  • In Firefox, you can delete cookies by first ensuring that cookies are to be deleted when you "clear private data" (this setting can be changed by clicking "Tools," "Options" and "Settings" in the "Private Data" box) and then clicking "Clear private data" in the "Tools" menu.
  • In Google Chrome, you can adjust your cookie permissions by clicking "Options," "Under the hood," and Content Settings in the "Privacy" section. Click on the Cookies tab in the Content Settings.
  • In Safari, you can delete cookies by clicking “Preferences,” selecting the "Privacy" tab and selecting "Remove All Website Data."

 

Doing this may have a negative impact on the usability of many websites.

Web Beacons (also known as "clear gifs," "Web bugs" or "pixel tags") —"Web Beacons" are tiny graphics with a unique identifier, similar in function to cookies, and are used to allow us to count users who have visited certain pages of the Sites and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, Web beacons can tell the sender whether and when the email has been opened. In contrast to cookies, which are stored on a user's computer hard drive, Web beacons are embedded invisibly on Web pages.

Please note that we also consider aggregated information, which is not personally identifiable, to be non-personal information. The above list provides an example of the non-personal information that is collected via the Sites.

 
Use of Information Collected Via the Sites
1. Personal information

We use your personal information that is collected on the Sites primarily for the following purposes:

  • To deliver services, programs, or information you request;
  • To contact you regarding your request or the status of your request;
  • To ensure the Sites are relevant to your needs;
  • To contact you regarding additional services and features;
  • To notify you about a material change to this Privacy Policy, if necessary; and
  • To allow you access to limited-entry areas of the Sites

 

2. Non-Personal information

Non-personal information is used as described above and in other was as permitted by applicable laws, including combining non-personal information with personal information.

 
Release of Information to Third Parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Except as described in this Privacy Policy or at the time we request the information, we do not otherwise use, share or otherwise disclose your personal information to any third parties.

 
Third Party Websites and Advertisers 

The Matrix Psychological Services Sites may provide you with links to other websites, although we do not necessarily advise that you are linking to another website. In the event that you choose to access such websites, Matrix Psychological Services is not responsible for any actions or policies of those sites. Further, please note that the third party's Privacy Policy and security practices may differ from Matrix standards. Matrix neither assumes responsibility for, nor does it control, endorse or guarantee any aspect of your use of the linked site. We recommend that you check the Privacy Policy of such a party before providing personal information to it.

Matrix Psychological Services is not responsible for advertisers, third party ad networks or other advertising companies that serve advertisements on other sites. Please be advised that such advertising companies may gather information about your visit to the Sites or other sites (such as through cookies, Web beacons and other technologies) to enable such advertising companies to market products or services to you, to monitor which ads have been served to your browser and which Web pages you were viewing when such ads were delivered. 

 
Changes in Our Privacy Policy

Matrix Psychological Services reserves the right to make changes to our Privacy Policy at any time and for any reason without prior notice. Any changes to our Privacy Policy will be posted on this page so that you are always aware of our policies. We may also contact you by email with changes. Additionally, we will update the “last updated” date below.

 
Website Security

No data transmissions over the Internet can be guaranteed to be 100 percent secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to Matrix is done at your own risk. However, Matrix uses website security measures consistent with current best practices to protect its website, email and mailing lists. These measures include technical, procedural, monitoring and tracking steps intended to safeguard data from misuse, unauthorized access or disclosure, loss, alteration or destruction.

General inquiries made from the site do not request or require the submission of any sensitive personal information. 

Secure Email submissions are transmitted using Secure Socket Layer and Transport Layer Security (SSL/TLS) encryption. User information is a high priority and we use our own protective measures, as well as the capabilities of our software and hardware vendors.

We realize there can be incidents of misuse or unauthorized program incursions, as almost every website, service and user encounters. In those instances, our goals are to move quickly to isolate the problem, ensure or restore proper functionality and minimize any inconvenience to our users. As appropriate and necessary, Matrix Psychological Services will notify the relevant authorities of these incidents of misuse or unauthorized program incursions of the Matrix website.

 
Assignment

In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign the personal and non-personal information collected via the Sites.

 
Contacting Matrix Psychological Services

Please email any problems or questions to pchelpdesk@matrixpsych.com . While we may not be able to respond to every report, we take each report seriously and will investigate it thoroughly.

 
Your California Privacy Rights

California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding the Matrix’s disclosure of personal information to third parties. To make such a request, please contact us at pchelpdesk@matrixpsych.com

Effective Date: August 1, 2014
Last Updated:  August 1, 2014


To schedule an appointment or consultation -

Please call Matrix at (800) 886-1171