More Resources. Better Service.

EAP Orientation

Understanding your EAP benefit is the first step to maximizing its potential. Our comprehensive orientation video below will help you to understand your benefit in greater detail.

View the EAP Orientation Video

Confidential Counseling

The marquee benefit of a Matrix Employee Assistance Program is our one of a kind counseling program. We recognize that seeking counseling services can be a difficult and emotional decision. Having the courage to seek out help is often the first step towards wellness. Our goal is to ensure that when an employee or family member is ready to take that first step, they receive only the highest quality of service and support that a program can offer. That’s why at Matrix we take the unique approach of providing counseling services primarily by PhD Psychologists with the highest level of credential and education. As a result, members can be confident that their mental health is in good hands. Matrix makes these services available either in person, virtually via a HIPPA compliant video platform, or over the phone. This benefit extends to all employees, their spouses, as well as children up to age 26. Sessions renew annually on the date of their first visit.

To access this benefit give us a call at 800-886-1171 or click here to request an appointment. Members may also request an appointment through our one-of-a-kind Matrix EAP Mobile App.

Legal Services

Most of us do not have the benefit of legal education. As a result, navigating legal challenges can feel overwhelming even for the most well-prepared person. That’s why our EAP provides employees and family members with a free consultation with an attorney per legal issue. If the issue cannot be resolved within the free consultation employees and family members are offered a 25% discount to legal services provided by the retained attorney.

Nearly all legal issues are included, with the exception of employment issues and corporate law. We also offer a robust legal library which includes access to hundreds of legal documents free of charge as well as unlimited access to the CLC Core Web Site with information on thousands of legal and financial topics, financial calculators, professionally written articles, FAQ’s and much more.

To access these services simply give us a call at 800-886-1171 or click here for our legal library.

Financial Services

Having good financial health can be just as important to our overall wellness as our diet and exercise habits. Each member is entitled to one free telephonic consultation with a financial counselor. Typical matters include credit counseling, debt and budgeting assistance, tax planning, retirement and college planning questions. These services are provided by seasoned financial professionals and licensed CPA’s. Local referrals are available for more complex financial planning issues.

To access these services simply give us a call at 800-886-1171 or click here for our financial library.

Fraud Resolution & Identity Theft Services

CLC’s Fraud Resolution services assist employees/members at the inception of a fraud related emergency. In the event of identity theft or a fraud-related event, CLC’s Fraud Resolutions Specialists™ provide both affordable and expedient assistance, as follows:

Members receive a free consultation of up to (60) minutes with a highly trained Fraud Resolution Specialist™ (FRS) who helps with (7) emergency response activities.

• Assists members with restoring their identity and good credit.
• Provides ID theft victims with a free “ID Theft Emergency Response Kit™.”
• Assists with the costly steps to dispute fraudulent debts and advises employees/members how to communicate with creditors and collection agencies.
• Counsels and provides a document offering “Preventative Steps” necessary to avoid future
• ID theft losses and damages to an employees/member’s credit score and credit reputation.
• Makes a legal referral to an attorney for a free initial consultation. The attorney can be retained at 25% off of the attorney’s standard fixed or hourly rates if legal representation is needed.

To access our Fraud Resolution and Identity Theft Services, give us a call at 800-886-1171

Drug Free Workplace Training

A unique feature of a Matrix Employee Assistance program is Drug Free Workplace Training. This free web video is available to all members. It includes a quiz and issues a certificate at the end for verification purposes.

To access our Drug Free Workplace Training click here.

24/7 Crisis Services

No one ever expects to be in a state of crisis. When these situations occur it can be difficult to know what to do. Knowing where to turn to can be helpful in a time of need. Matrix is available 24/7, 365, and can be accessed by anyone in need no matter the time of day.

If you are in a state of crisis and need to speak with one of our crisis counselors immediately, give us a call at 800-886-1171.

Ask a Doc

Not everyone feels ready to make the step to engage with a resource. For many it can be intimidating to even start the process. Not sure if EAP is the right fit for you? Not sure what resource is the one you need? Don’t hesitate to utilize our Ask a Doc feature to get the answers you’re looking for. Our unique Ask a Doc feature gives employees and family members the opportunity to submit a confidential question to Matrix that will be responded to by one of our Psychologists within 24 hrs.

To submit a confidential question to one of our Psychologists, click here.

Child & Elder Care

Being a caregiver in any context can be a daunting prospect. Understanding your resources is the first step to making an informed decision on the care of your loved ones. At Matrix, we help employees and family members by helping them understand these resources more fully.

We have an extensive library of resources on our website for childcare needs. In the case of support for elder care, specially trained geriatric social workers are available via telephone to listen to clients’ concerns, answer their questions and put them in touch with the most appropriate community resources.

To access all of your childcare resources, please visit this link to choose your company.

For Elder Care resources, give us a call at 800-886-1171.

Matrix Minutes Podcast

The Matrix Minutes is a podcast available to all of our EAP members. The show features a variety of content in the world of mental health, covering topics ranging from mental health-related news stories, tips for wellness, managing workplace woes, and many more. You can find the podcast on the Matrix EAP app.

Management Consultations

Being a manager in today’s business climate has never been more difficult. Knowing the best way to respond to a difficult situation is the key to a successful engagement. As a part of our Employee Assistance Program, management can call on Matrix anytime to receive a management consultation session on issues such as wrongful discharge, sexual harassment, problematic employees, etc. To access this benefit give us a call at 800-886-1171.

Self-Help Resources

Matrix offers the most extensive employee assistance library of self-help resources available. We recognize that being willing to seek help can be challenging, which is why our library of resources offers employees and family members the opportunity to learn about mental health in a way that feels comfortable. Members can access our webinars, tools, articles, and other resources all from their devices without ever needing to set foot at an office.

Just some of our many resources include information on:

• Mental Health Awareness
• Stress Management
• Coping with Grief
• Depression/Anxiety
• Legal/Financial Resources
• Child/Elder Care Resources
• Webinars
• Financial Calculators
• Alcohol and Substance Use
• Discounts & Coupons
• Pet Resources
• Parenting Resources
• Family Resources

To access resources, please visit this link to choose your company.

Matrix Mobile App

Access to mental health services shouldn’t be complicated or stressful. Because emergencies happen when you least expect them, Matrix wants all our members to have immediate access to counseling services, night or day. We have the first of its kind Matrix EAP Mobile App. Once an employee or family member downloads our app from either the App Store or Google Play, they can be connected to us at the touch of a button 24/7/365. Through the Matrix EAP app, members can also access our monthly podcast, explaining issues of relevance to our EAP clients, as well as requesting an appointment.

To download the Matrix Mobile App, just search for “Matrix EAP” in the App Store or Google Play.

Work/Life Benefits

Balancing the demands of everyday life along with the rigors of expectations in the workplace has become increasingly difficult. This has become especially true with more and more people working from home. Having the tools to manage these challenges has never been more important. With our Work/Life benefits, members can be confident that whatever concern or challenge they are facing, Matrix has a resource that can help them address it.

Some common examples of work/life concerns that our members face include:

• Self-Care
• Work/Life Balance
• Diet and Nutrition
• Child and ElderCare
• Legal Concerns
• Unexpected Expenses
• Estate Planning
• Management Concerns

To access all of your work/life benefits, please visit this link to choose your company.

Webinars

Webinars cover topics from a variety of different areas and include everything from email etiquette to parenting techniques. If members cannot participate in a webinar at the time it is being offered, all webinars are archived on our website and can be accessed at any time.

To access all of our webinars, please visit this link to choose your company.

Educational Seminars

The most successful people would all agree that an important part of maintaining long-term success is being a lifetime learner. However, finding opportunities to continue to learn throughout life can be challenging as responsibilities and expectations build. At Matrix we want members to be given the tools to grow both personally and professionally. That’s why upon request, Matrix will provide informative seminars on a variety of topics.

Example Trainings include:

• Stress Management
• Assertiveness Training
• Coping with Loss
• Dealing with Difficult People
• Coping with Uncertainty
• Marital and Parenting Issues
• Drug and Alcohol Abuse

Matrix has an extensive list of educational seminars available. Employees who wish to request a seminar topic should reach out to a supervisor or Human Resources representative to schedule.

Find a Provider

If you live in Central Ohio and would like to find a local provider please click here.

If you are outside of central Ohio and would like to locate a provider please call us at 800-886-1171.