Psychological Services (Non-EAP)

Patient Portal Instructions

Please use a desktop, laptop, or tablet device when logging into the portal and use the Google Chrome browser to complete your paperwork.

Please note: Paperwork cannot be completed on a cell phone.

• Check your e-mail for the link that was sent from the Insync Administrator.
  • Note: make sure to check your spam and junk folders if you do not see it in your inbox.
• Click on the URL link to open the portal.
• The username will be your email address that you provided during the intake.
• Use your numeric temporary password provided to you by the intake coordinator.

The temporary password is good for 72 hours. After that, you will need to call the office to have a support staff member reset it during our office hours of 8 am-6 pm. Our office phone number is 614-475-9500.

• When you log in, it may ask you for your date of birth or phone number to confirm your identity. If you are unable to login with these credentials, please call our office to ensure that the information we have on file is correct.
• They also may ask you to enter a one-time code that they send you via text or email to confirm your identity as well. Again, make sure to check your spam and junk folders for this if you don’t see it in your inbox.
• Once your identity is confirmed, you should receive instructions on how to customize your password for your privacy.
• Once you have set your password, please log in to complete your paperwork.
• The documents that need to be completed are located in the forms and documents tab on the portal dashboard.
• Please complete and sign where it is requested select save and submit.
  • Make sure you hit “Save” and then “Submit”. If you hit submit without saving, it will come back to us blank. If you hit save and do not submit, we will never receive the forms on our end.
• Note: There is typically more than one form that needs to be submitted. Make sure that all documents are thoroughly completed and submitted.
• Lastly, we do shut down your patient portal after we receive your submitted paperwork. We are only using the portal for paperwork purposes at this time. If you have a question about your appointment or need to reschedule, please call the office at 614-475-9500 between our office hours of 8 am and 6 pm.

If Matrix has not received your paperwork by 6 pm two days prior to your appointment, it will be automatically canceled. The paperwork and signatures are your consent to be treated and must be received prior to your appointment for liability purposes.

Client Forms

Telehealth Forms

• Credit Card Charge Authorization
• Informed Consent to Telepsychology

New EAP Client Forms

• New EAP Adult
• New EAP Child

Fee-for-Service Client Forms

• New Adult Fee-for-Service
• New Child Fee-for-Service

Request an Appointment

If you are a New Patient attempting to schedule an appointment for the first time, you may fill out the form below to request an appointment. If you are attempting to use your EAP benefit please indicate your employer in the “employer” field. Once submitted one of our trained intake specialists will give you a call with scheduling options within one business day.

*Please note, this is for new patients only. Any messages received through this form from established patients attempting to schedule, reschedule, or cancel an appointment will not be responded to and will not count as giving 24 hours’ notice of cancelation. Please call us at 800-886-1171 or 614-475-9500 if you are an established patient.

*Required fields

Find a Columbus Provider

The Matrix network of licensed PhDs and PsyDs sets an unprecedented standard of care by redefining what constitutes “professional” in the practice of psychology. Every provider that joins our network must adhere to a stringent list of qualifications, including:

• Licensed & doctorally trained (PhD/PsyD)
• Annual clinical recertification
• A minimum $1,000,000/$3,000,000 in liability coverage
• No history of lost or settled medical malpractice litigation
• No history of any other ethical violation

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