Employee Assistance Programs

Employer Trusted. Employee Approved.

Our EAP Services

We all struggle with personal issues from time to time. Left unattended, these challenges can become distracting, overwhelming, and disruptive to all aspects of life, including work performance.

The Matrix Employee Assistance Program exists because we believe in your ability to overcome personal challenges and reach your potential. As part of your employer’s benefits package, we offer low- or zero-cost mental health support for you and your family members. Receive expert care and guidance for an array of personal difficulties, including:

  • Stress or anxiety
  • Depressive disorders
  • Mood disorders
  • Family or marital problems
  • Substance abuse
  • Grief and loss
  • Trauma and PTSD

Under Matrix’s care, you can expect friendly, compassionate support and the utmost discretion. Unless your employer issues a mandatory referral (with a release of information signed by you), the care you seek is completely confidential and will not be disclosed to anyone within the company. Additionally, we guarantee the use of all free EAP sessions before billing your insurance.

EAP EMPLOYEE ORIENTATION VIDEO

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New Adult EAP Patient
New Child EAP Patient

View Patient Portal Instructions

Why Employers Trust The Matrix EAP?

For more than 40 years, businesses and corporations have entrusted Matrix with the care and support of their employees because our elite network of providers consistently deliver results. We require every member of our network to meet and maintain a standard of care that far exceeds industry guidelines, including:

  • Licensed & doctorally trained (PhD/PsyD)
  • Annual clinical certification
  • A minimum $1,000,000/$3,000,000 in liability coverage
  • No history with lost or settled medical malpractice litigation
  • No history with any other ethical violation

Large enough to handle your most significant company-wide issues, but flexible enough to offer the personal touch that makes a difference—we aren’t just the smart choice, we’re the best choice for Employee Assistance Programs.

Privacy
Matrix understands that privacy is important to our patients. To guarantee absolute confidentiality, no information about an employee’s care is ever provided to an employer without written consent.

Billing
EAP sessions are also never billed to an employee’s health plan. We are deeply committed to improving the mental health of our patients and will exhaust all free EAP sessions before involving health insurance.

EAP Scheduling

Matrix makes scheduling as easy and convenient as possible. Give us a call at 800-886-1171 to speak with an experienced EAP intake coordinator. We will match you or your family member with a qualified psychologist at one of our many Central Ohio locations.

  • Routine appointments will be scheduled within 72 hours.
  • Urgent requests are evaluated on a case-by-case basis and addressed immediately.
  • 24/7 crisis counseling services are available by phone.
  • Individual needs are taken into consideration as we find provider referrals based on your needs, preferences and location.

EAP Legal & Financial

For individuals dealing with legal or financial issues, our EAP offers expert legal and financial advice and resources over the phone at no cost to you or your family members.

Family Law, Housing, Criminal Problems, Accidents & Injuries, Wills, Estate Planning, Traffic Violations, Consumer Problems, Credit Problems, Debt & Bankruptcy

EAP Wellness

Resources for Living is a Matrix online resource center for EAP members only. This resource center helps to connect employees with important family, health, and leisure resources.

Childcare, Eldercare, Work-Life Providers, Research & Information, Caretaker Resources, Online Mortgage Assistance, Shopping Rewards & Discounts

EAP Scheduling

Matrix makes scheduling as easy and convenient as possible. Give us a call at 800-886-1171 to speak with an experienced EAP intake coordinator. We will match you or your family member with a qualified psychologist at one of our many Central Ohio locations.

Routine appointments will be scheduled within 72 hours. 24/7 crisis counseling services are available by phone.